Privacy Policy
Last updated: 2026. This policy explains how Dr Olivia Visentin's practice handles personal information collected through this website, WhatsApp, phone, and email, in line with South Africa's Protection of Personal Information Act (POPIA).
What information is collected
When you contact the practice via WhatsApp, phone, or email to book or enquire about an appointment, we may collect your name, contact number, and the details of your enquiry. During a consultation, standard medical records are kept as required by law and professional regulations.
How it's used
Information you share is used only to arrange and provide your care — booking appointments, contacting you about your consultation, and maintaining accurate medical records. It is not sold or used for marketing without your consent.
WhatsApp bookings
Booking messages sent via WhatsApp are used solely to coordinate your appointment. WhatsApp is operated by a third party (Meta); please refer to WhatsApp's own privacy policy for how the platform itself handles message data in transit.
Medical records
Medical records are stored securely and treated as confidential, accessible only to those directly involved in your care, in line with HPCSA ethical guidelines and POPIA.
Your rights
You may request access to, correction of, or deletion of your personal information (subject to legal record-keeping requirements for medical records) by contacting the practice directly.
Contact
Questions about this policy can be directed to drmarkvan@gmail.com or 011 447 9233.